Handiman System Architecture & Overview

Handiman is a complete on-demand services and parcel delivery platform designed to simplify Handyman service bookings, vendor management, pickup and delivery logistics, and secure payments for businesses and individuals — accessible via Android and iOS apps, a website, and an admin panel.

Core Platform Components

Central Admin Dashboard

A powerful admin panel to manage services, vendors, users, currencies, fees & charges, coupon codes, payment and withdraw methods, content, SEO settings, support tickets, and overall platform configuration from one centralized dashboard.

User App & Website

A user-friendly app and website where users browse service categories, order Handyman services or request parcel pickup and delivery, manage payments and e-Wallet, track order history, and get real-time notifications with multi-language support.

Multi-Vendor & Delivery Management

Vendors add and manage their services, set schedules and availability, accept or reject orders, track earnings, and withdraw funds, while pickup and delivery orders are tracked in real time from request to completion.

Security & Support Operations

Supports secure bookings and payments alongside email verification, KYC verification, two-factor authentication (2FA), push notifications, Live Chat, and a full support ticket system for users, vendors, and admins.

Operational Workflow

User Registration:Users create an account and complete email verification and security setup to access platform features securely.

Browse Services & Vendors:Users browse service categories, search for the right service or vendor, and add services to their cart for checkout.

Book a Service or Delivery:Users place an order for a Handyman service or request a parcel pickup/delivery, choosing Cash on Delivery, e-Wallet, or an online payment gateway.

Vendor Fulfillment:Vendors accept the order, manage their service schedule, complete the job or delivery, and track earnings from the vendor panel.

Admin Monitoring & Management:Admins manage services, vendors, users, currencies, fees, coupons, content, and support tickets while monitoring platform performance from the dashboard.